TERMS AND CONDITIONS

 

  1.     PURCHASING TICKETS 

  • Confirmation of bookings to The Hidden Garden’s will be given online or by email and will be taken as acceptance of the terms of this Agreement and authorisation by the Guest for The Hidden Garden to the receipt of any required deposits. 

  • Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle The Hidden Garden or the Promoter to cancel the tickets without prior notification, refund, compensation or liability. 

 

  • In addition to the ticket price your order may require payment of a booking fee per ticket, a transaction fees per order and/or other supplementary fees which may apply to the event. Those fees are not refundable. 

 

  • If you order or buy more tickets than the maximum permitted per person, per card or per household, we may cancel all of the order or tickets, in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid. 

 

  • To prevent fraud and protect The Hidden Garden and you, we may carry out checks and/or you may be asked to provide additional information (such as a copy of a credit or debit card statement) after your booking so we can verify your purchase. If we suspect fraud we may cancel any order or tickets. 

 

  • You must inform The Hidden Garden of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our contact details are below. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder. 

 

  • We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price. 

 

  • On rare occasions the show or event may be filmed or recorded. Buying a ticket affirms your consent to the filming and sound recording of yourself as a member of the audience. If you have any objection, should this happen when you attend a show or event, please contact a member of The Hidden Garden team.

 

  • The Hidden Garden holds the right of admission reserved for anybody who is under age, does not show a valid ID on request, wear the appropriate dress code or not have a valid ticket.

 

  • All Bookings are subject to availability. 

 

2.    DEPOSITS & CANCELLATION

  • The balance of all amounts for all table bookings must be paid within three weeks prior to your booking, unless otherwise agreed in writing by The Hidden Garden. 

  • The Hidden Garden will give written notice to the Guest if any payments are not made within 14 days of the date of any invoice to the Guest. The Hidden Garden reserves the right to apply a weekly interest rate of 1% on any overdue accounts. 

  • Tickets cannot be transferred, exchanged, or refunded once purchased other than for the reasons set out in these terms and conditions. 

  • If the event takes place but you do not receive the tickets you have purchased for any of following reasons you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid. All payments by the Guest shall be made without any set-off or deduction of any kind. 

  • All Fees are exclusive of  VAT which will be charged at the applicable rate. The Hidden Garden will notify you of any deposits required in accordance with the event proposal and the date(s) of payment. 

  • Decisions to change or cancel events are the responsibility of The Hidden Garden. The Hidden Garden cannot guarantee to inform you of any change or cancellation of any event or be held responsible for refunds or for any resulting costs you may incur for travel, accommodation, any other related goods or service or other compensation. 

  • You should always check that an event is going ahead at the scheduled date, time and venue.

3    AGREED GUEST NUMBERS

  • Where Fee’s quoted are based on a specific number of guests, guaranteed numbers must be supplied by the Guest within 14 days before the Event as specified by The Hidden Garden.  Fees will be calculated on the guaranteed number or actual number whichever is the greater.  The Hidden Garden will endeavour to accommodate any reasonable increase in the number of guests after guaranteed numbers have been provided subject to venue capacities but regret that no refund of Fees can be made if the numbers reduce. 

4     THIRD PARTIES, LIABILITY

  • Where any other individual, firm or company such as venue or services providers and third party contractors are engaged by The Hidden Garden, they will be engaged by The Hidden Garden. The Guest will accept the terms and conditions imposed by any third party service provider or contractor booked on the Guest’s behalf by The Hidden Garden. 

  • Guests are directly responsible for raising any disputes with third party service provider or contractors and is not entitled to set off or withhold any fees due to The Hidden Garden in relation to any such dispute. 

  • The Hidden Garden reserves the right to make reasonable substitutions of service providers and third party contractors from time to time.  The Hidden Garden will usually agree disbursements with you in advance. However, this is not always feasible, and The Hidden Garden reserves the right to incur reasonable costs and expenses on the Guest's behalf and as the Guest's agent without consultation. 

  • The Hidden Garden reserves the right to use any images taken during the Event for our promotional material.

  • Any damage to the venue or the content of venue or for loss or damage to The Hidden Garden equipment or equipment hired on behalf of the Guest for an Event and will indemnify The Hidden Garden from and against all such losses and damages. 

  • While every effort will be made to ensure the provision of facilities booked for an Event, The Hidden Garden is not liable for shortcomings or lack of performance by third parties due to circumstances outside of its control including but not limited to strikes, acts of terrorism, fire and adverse weather. 

  • No liability is accepted by The Hidden Garden or its employees or contractors for any injury to Guests or their guests (excluding death or personal injury resulting from the proven negligence or deliberate act or omission of The Hidden Garden) sustained while attending an Event or for the loss of or damage to personal property of the Guest and/or any guests at an Event. 

5        AMENDMENTS TO BOOKING

  • All changes to a confirmed Booking must be provided to The Hidden Garden in writing and accepted in writing by The Hidden Garden.  These changes may be subject to revised Fees. The amended Booking will be effective from the date of acceptance of the amendment by The Hidden Garden. 

6.        PRIVACY

  • We may share your personal information with others as necessary only for the purposes of the event. We will not otherwise share that information for marketing or any other purposes without your consent (as part of the booking process or otherwise) unless required by law. 

  • The hidden Garden will share your information with 3rd parties only if you have given consent for us to do so. These 3rd parties may use your information to contact you with regards to the specific event or other relevant events you may be interested in, based on your purchase history.

 

  • We will always respect your privacy and any personal communication between you and ourselves. We will always comply with United Kingdom data protection legislation. 

  • We may receive information that you submit to any third party website that you access from a link contained in this website or from which you linked to this website. Both The Hidden Garden and the owner or operator of that third party website will be the data controller in respect of any such information and you should check the privacy policy of that website to find out how they will use your data. We will only use that information in accordance with this Privacy Policy

7.        TERMINATION

  • The Hidden Garden may terminate all or part of this Agreement upon written notice to the guest if the Guest is in material breach of any of the terms and conditions including, without limitation, has entered into administration, receivership, liquidation or an arrangement with its creditors; and/or the Guest has had a bankruptcy petition presented against it, has become bankrupt, insolvent or entered into an arrangement with its creditors. 

8.        ENTIRE AGREEMENT/ GOVERNING LAW

  • This Agreement constitutes the entire agreement between The Hidden Garden and the Guest. Except as set out in this Agreement all warranties, express or implied, are excluded. This Agreement shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in  relation to any matter relating to it.

 
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